DELIVERY AND TAXES

DELIVERY
If the jewelry is in stock, it will be shipped within 3 days of receiving the order.
If the jewelry is not in stock, our jewellers will produce it for you within 2-4 weeks.
We will inform you of the delivery time of your order during its confirmation.
You can also find out about jewelry availability by contacting our customer support team at dukachiofficial@gmail.com or on Instagram.

Ukraine
We ship orders to "Nova poshta" branches throughout Ukraine.
Delivery in Ukraine is free for orders over UAH 5,000.

Europe and the rest countries of the world
Delivery in Europe, America, and other countries of the world is performed by:
Ukrposhta for silver jewelry and DHL for gold jewelry.
The cost of delivery by Ukrposhta is 10 euros for Europe, and 15 euros rest of the countries
The cost of DHL delivery is 50 euros.
The delivery time of your order is 7-21 days depending on the country of destination.

Important! We do not sell jewelry to russia and belarus.

TAXES AND CUSTOMS PAYMENTS

Please note that additional charges may apply to your order during customs clearance in the destination country.
The prices on our website do not include international taxes, customs payments, and other possible costs. Unfortunately, we are unable to calculate the cost of customs payments, as it depends on the customs and rules of each country.
For more information on customs fees and charges, please contact your country's customs office.

We are not responsible for orders that are not accepted by the recipient due to non-payment of duties and taxes. In this case, the parcel is returned to the seller with the right to retain the products and the amount paid for the purchase of the goods.